Testimonials from
TEX-PERTS Cooling & Heating customers
Our clients say it best! At TEX-PERTS Cooling & Heating, we pride ourselves on prompt and effective solutions when your furnace or air conditioner needs repair. Here is just a sampling of the many comments we receive from satisfied customers throughout San Antonio. Always a source of pride, many of these testimonials reflect what we already know - that TEX-PERTS employs the finest quality staff in San Antonio!
One of our two air conditioning units quit working three days ago. We called one of the companies that had performed seasonal maintenance for us to take a look. They discovered a wire had shorted out and burned a hole through a copper tube releasing all the refrigerant. We asked for repair and replacement estimates and then sought a second estimate. Tex-Perts provided that second estimate. They were far superior to the first company in knowledge, customer service, and price. After just a few minutes with them we were convinced they were the company for us. They replaced both the indoor and outdoor units of a 3½ ton heat pump system. They removed the old system and fabricated the replacement system in less than 6 hours. The house is comfortable again and we expect many years of service from our new system. These guys are the real deal. From TJ in the front office to Edgar and Danny, the technicians; the owner, Craig, has assembled a top-notch team that knows their business and understands customer service. We contacted Craig at Tex-Perts based on Angie’s List reviews and explained the situation. He rearranged his schedule to meet with us within an hour of our call. He asked about our heating/cooling habits, problems and concerns we experienced before the system failed, and the length of time we intended to remain in the house. Using that information he looked at the existing system and then developed options to fit our situation and budget. He recommended a system that was more energy efficient than the one in our first estimate for nearly the same price. But it also includes a variable speed air handler, whole house filtering system, and programmable thermostat. It also qualifies for a federal tax credit. Before the technicians arrived the following morning I had some questions about the system, and Craig had the manufacturer’s San Antonio service manager contact me to answer all my questions. The installation was flawless. The techs wore shoe covers and used drop cloths inside the house to protect our floors. They were friendly, quick, and neat, with the entire job completed in less than 6 hours. The entire work site was cleaned up before they left. Tex-Perts includes one year of maintenance with the system to ensure there are no problems or questions. We could not be happier with Tex-Perts or our new A/C and heating system. As homeowners we were dreading the time when we needed to purchase a new A/C and heating system. Tex-Perts made it as a painless as possible, and they will be our only call when our second system fails (hopefully several years from now!)
I used TEX-PERTS to replace wires from the thermostat to the outside wire; he had to go under the trailer to do so. My air conditioner went off about 4:30 pm and I called Tex-perts. They answered and sent someone right away and found the problem right away. He crawled under the house to fix it. He was a very nice guy.
Replaced a dual capacitor in one of my A/C units with individual capacitors for the motor and compressor. Installed a start-up kit to help the capacitors start the motor and compressor and prolong their lifespan. Went very well. I called around 4:30 pm and the technician arrived before 6 pm. He quickly diagnosed what was wrong and told me exactly what it would take to fix it (which was much less than I had anticipated). He didn't try to sell me any parts or services that I didn't need, which I appreciated. He was done by 7 pm. The A/C unit is now cooling my house and I'm very happy with the service provided by Tex-Perts. George Damian was my technician and I highly recommend him and his company.
I wanted to let you know that I am very pleased with our new Trane XR13 system. Your team did an outstanding job! The workmanship is so much better than the original installation, and they didn't so much as leave a spec of dust behind. The system is working great. If I'm ever asked to refer a Heating/Cooling company, I will definitely send them to you. Thanks again for the excellent work.
No problems now thanks to you and your technicians. A technician whose name was George Damien came to install a new blower motor and capacitor at my house yesterday, and I have to tell you that he was perhaps the NICEST man my son and I have ever met. He was absolutely wonderful, did a quick and great job and my son said nothing but great things about him. I had two air conditioner service technicians from other companies come first but they were rude so I decided to go with your company and I am GLAD I did. I will definitely recommend your company to everyone I know and will call you first when I need work done
At the beginning of summer my three-ton Trane A/C stopped cooling. I needed to have all my units serviced and cleaned anyway. From the first phone call I had the service truck out and the problem was found promptly. The service and staff were professional and courteous. The owner was helpful in arranging a payment program and has been available to answer all my questions concerning my other older units and ducking issues to have my 25 year-old house brought up to current standards.
These guys were great. They want you to be happy with their work and they do such an excellent job. I chose this company because they install Trane as well as other models. Craig came out and we discussed what was important to me as well as my budget. We put a variable speed unit in. They were on time, follow-up has been excellent and I couldn't be happier with the service. I had shopped around and found this company listed on Angie's List. I would definitely recommend TEX-PERTS.
The staff was very professional and the price was reasonable. One gentleman arrived at our house at 8:30 in the morning and stayed all the way until 6 p.m. He had another couple of gentlemen join him throughout the day to help with the two-man jobs. They were very open to discuss my budget and my objectives and found a solution that was quite satisfactory, and I'm a hard guy to please. I would definitely consider them for my future air conditioning needs.
David Gonzalez, the service tech, provided excellent professional service. He arrived in a TEX-PERTS marked van, and wore professional attire appropriate for the job. He explained in detail what he was going to do and preformed his duties to perfection. I would highly recommend TEX-PERTS for their air conditioner check up service. What a pleasure to get a tune up. They did a lot of tasks and they actually didn't find anything wrong! They made some suggestions to me about cutting my unit off whenever the grass is being mowed so that cut grass does not get into my coil, other than that, I am good.
They communicated well. They were not able to make the scheduled time but they called well in advance to let me know when to be home. They cleaned up after themselves and were courteous, honest and thorough.
